​​​​​Reporting Breaches

​Breaches or compromise of this Code of Conduct are treated seriously and may result in disciplinary action up to and including termination of employment. Supervisors are responsible for overseeing a strict compliance with the Code of Conduct among employees. Moreover, supervisors or employees shall report any failure or suspected lapse in compliance with the provisions of this Code to the Compliance Department or supervisors immediately. The Compliance Department shall then report such breaches to the Corporate Governance Committee.​

In 2019, there were 41 significant cases of the Code of Conduct breaches, involving internal non-compliance actions, all of which had been resolved. The Bank had enhanced its risk management process and reviewed its internal control and compliance to ensure higher efficiency. For instance, as for preventive controls, customer authentication process has been elevated for significant transactions. Fraud Management Intelligence System has also been put in place for monitoring and detecting suspicious transactions, and continuously enhanced to cope with new forms of risks. As for those cases, the Bank took actions against those who failed to comply with the Code of Conduct, according to measures as specified.