​​​​​​​​​Reporting Breaches

​Breaches or compromise of this Code of Conduct are treated seriously and may result in disciplinary action up to and including termination of employment. Supervisors are responsible for overseeing a strict compliance with the Code of Conduct among employees. Moreover, supervisors or employees shall report any failure or suspected lapse in compliance with the provisions of this Code to the Compliance Department or supervisors immediately. The Compliance Department shall then report such breaches to the Corporate Governance Committee.​

In 2020, there were 29 significant cases of the Code of Conduct breaches which include 21 cases of misconduct, 7 cases of internal non-compliance actions, and one case of seeking undue benefits, all of which had been resolved. The Bank had enhanced its risk management process and reviewed its internal control and compliance to ensure higher efficiency. For instance, customer authentication process has been elevated for material transactions and suspicious transaction monitoring through fraud-detecting system has been continuously enhanced to cover new forms of risks. The Bank had considered those cases and taken actions against those who failed to comply with the Code of Conduct through written warning, deduction of wages and termination of employment, as the case may be.​

In 2020, there were no complaints regarding anti-competitive practices or human rights violations. ​