​​​​​​​​​​​​​​​Responsibilities, Accountabilities and Reporting Lines

​The Board of Directors has promoted the establishment of a Code of Conduct for directors and employees. All directors, executives, and employees share common goals in carrying out their designated duties and responsibilities to the Bank and its stakeholders. They perform their duties with integrity, in compliance with the law and the Bank’s rules and regulations, based on professional standards and a business approach that is transparent, honest, and fair, for the development of the organization towards attaining international standards. In addition, the Board of Directors approved the No Gift Policy and the Anti-Corruption Policy, which includes the issues of bribes and inducements, gifts and benefits, charitable contributions and financial sponsorships, as well as political contribution and activities. The policy is reviewed annually.​

The Corporate Governance Committee has approved a strategic plan for good corporate governance activities to promote actions of directors, executives and employees in accordance with the good corporate governance principles, Code of Conduct and Anti-Corruption Policy, all of which have been communicated to companies within KASIKORNBANK FINANCIAL CONGLOMERATE to ensure shared practices.

The Corporate Governance Unit, Office of the Corporate Secretary, is assigned to review the Code of Conduct in consistence with the best practices and to arrange an orientation class on the Statement of Corporate Governance Principles, Code of Conduct and Anti-Corruption Policy for new directors and executives. As for new employees, the orientation class is arranged through e-Learning system. The Corporate Governance Unit also circulates the Code of Conduct to employees for their annual acknowledgment. In 2021, the Bank revised the means of acknowledgement of compliance with the Code via an e-Learning system, and required employees to take a test before their acknowledgment of compliance with the Code. We also communicated various topics on the Code of Conduct via electronic channels throughout the year to ensure compliance among our executives and employees. Training courses related to the Code of Conduct and Anti-Corruption Policy were also organized via e-Learning system to promote their understanding so that they perform their duties with responsibility and in a correct and proper manner, which employees will be evaluated of their knowledge and understanding after the training. The Corporate Governance Unit also launches activities and communicates best practices and actions in line with the Code of Conduct to all employees in an effective and regular manner. These activities are also reported to the Corporate Governance Committee for acknowledgment. In addition, the Bank has assigned the Compliance Department to supervise staff compliance with the Code of Conduct to assess effectiveness of operations according to significant risks. In 2021, Internal Audit Department conducted an assessment on understanding of the Code with executives and employees of P Companies to ensure that they fully understand the Principles and Guidelines of Code of Conduct.

Breaches or compromise of this Code of Conduct are treated seriously and may result in disciplinary action. The Employee Relations Department is responsible for investigating and handling disciplinary issues. The breaches or compromise of the Code may be subject to probation, deduction of wages, demotion and / or reduction in pay, or termination of employment, as the case may be. Thus, supervisors are responsible for overseeing a strict compliance with the Code of Conduct among employees. Moreover, supervisors or employees shall report any failure or suspected lapse in compliance with the provisions of this Code to the Compliance Department or supervisors immediately. The Compliance Department shall then report such breaches to the Corporate Governance Committee.

In addition, the Bank has established a guideline to inform suppliers about the Bank’s Code of Conduct before participating in the bidding processes and communicated with customers and suppliers on No Gift Policy for all occasions. The Bank also provides channels for receiving information, complaints or whistle-blowing on inappropriate or improper conduct, including non-compliance with laws, regulations, Code of Conduct, or the Bank’s policies and procedures.