Human Rights Policy

KBank is committed to sustainable business operations. We recognize that respect for human rights is an important responsibility associated with employees, customers, suppliers, and joint ventures. Therefore, KBank has established a human rights policy that conforms to key legal principles and international standards, such as the United Nations Guiding Principles on Business and Human Rights (UNGPs), principles of humanity and rights in accordance with the International Labor Organization (ILO), and Principles of the United Nations Global Compact (UNGC). KBank’s human rights policy is designed as the guideline for corporate-wide implementation.


This policy applies across the operations of KBank and other companies in KASIKORNBANK FINANCIAL CONGLOMERATE as well as suppliers and joint ventures. All have the responsibility to respect human rights and to comply with the laws and regulations governing the protection of human rights at the national and international levels.

Human Rights Due Diligence
KBank has established guidelines for human rights management and due diligence practices by carrying out assessments of risks and human rights-related impacts, preventive and remedial measures in the event of human rights violations, monitoring and reporting of implementation results, and providing channels for receiving and handling human rights-related complaints. An annual revision of the human rights policy is included as well. Additionally, KBank has arranged a series of trainings and communications to enhance knowledge, understanding, and awareness of human rights principles for employees on a regular basis to prevent human rights violations. The management guidelines cover the following stakeholders:

KBank has identified human rights as one of the factors in considering credit approval. As stated in the Environmental, Social, and Governance (ESG) policy, lending transactions must not link to businesses or activities involved with a human rights violation, e.g., human trafficking or exploitation as defined by the laws, social morality, and practices of each industry.
KBank has incorporated human rights issues in our investment analysis, decision-making process, and portfolio construction across all asset classes. ESG aspects are integrated into our investment policy.
Market conduct
KBank has established a market conduct policy and procedure detailing fair service provision to customers. This covers pre-sales, during, and after-sales service processes in order to provide complete and accurate information about financial products and services to customers and ensure that any sales pitch or service is truthfully and honestly offered to all customers.
Customer data protection 
KBank has established a customer data protection policy with regulations to manage customer data, operating guidelines to access customer information, and procedures for the disclosure of customer information to third parties and external organizations in order to manage customer data properly without violating customer privacy.

KBank has incorporated human rights protection in the Code of Conduct for employees by supporting and respecting human rights and refraining from human rights violations. KBank also promotes our employees’ understanding of the issue to ensure they can perform their duties correctly. Appropriate channels exist to receive information and complaints on human rights violations so that KBank can prevent or stop the violation and find ways for remediation.
Additionally, KBank has attached importance to managing diversity in the workplace by providing fair and non-discriminatory treatment to every employee regardless of their race, color, religion, gender, age, nationality, citizenship, sexual orientation, or disability. Child labor and other illegal labor is prohibited. KBank adheres to human rights principles.

KBank has encouraged suppliers to carry out their business operations with transparency. Striving towards achieving a sustainable procurement process, KBank has taken into account such social factors as fair trade, human rights, and labor issues. These factors are key criteria for the selection of our suppliers and are incorporated into relevant contracts. KBank has set out clear expectations to suppliers as to their management of human rights and other key areas in KBank’s Supplier Code of Conduct.
KBank has assessed environmental and social impacts, including human rights, throughout the supply chain. We identify and assess human rights risks and impacts under a risk management framework and procedures. To ensure that the identified human rights issues are mitigated and that appropriate actions to reduce adverse impacts are undertaken, KBank requires all suppliers undergo the complete assessment process.

Joint Venture
KBank encourages joint ventures to carry out their operations in compliance with international law, principles, and human rights practices and standards.

Human Rights Risk and Impact Assessment

Human Rights Due Diligence Guideline