Financial Inclusion and Financial Literacy

Financial Inclusion

KBank is committed to building an inclusive and equitable financial ecosystem (Financial Inclusion) by developing products and services that meet diverse needs with a key focus on improving access to financial services for vulnerable groups and low-income individuals. Amid challenges where many still rely on informal

sources of funding, the Bank has developed digital platforms and accessible service channels alongside efforts to enhance financial literacy and skills, in order to enable individuals to use financial services with confidence, security, and financial discipline, contributing to improved and sustainable quality of life.

Promoting financial inclusion and financial literacy among customers, communities, and society is a key mission to ensure that all sectors of the population can access and utilize financial services suited to their needs. This leads to an improved and sustainable quality of life. The operational approach includes

the following:

Driving innovation and financial services that cater to all groups, particularly the underserved, through in-depth data analysis and understanding customer needs, while supporting holistic financial well-being.
Developing and upgrading the delivery of financial services using digital technologies tailored to the specific needs of each group.
Creating accessible, modern, and comprehensive financial literacy platforms for all stakeholders.
Fostering collaboration with business partners to develop an inclusive and sustainable financial ecosystem.

Financial Literacy

KBank is determined to offer financial literacy to the general public with the aim of enabling them to plan their finance in various aspects, such as savings and investment, in accordance with their risk appetite and lifestyle, so that they achieve sustainable financial security. The Bank has formulated guidelines for creating financial literacy as follows:

Providing knowledge and improving service processes to ensure that customers and stakeholders understand finance and do not incur debt beyond their repayment ability.
Developing learning platforms and channels that are diverse, up-to-date and easily accessible for all stakeholders.
Having in place channels for communications and financial literacy that are convenient and accessible to all stakeholders.
Enhancing employees’ communication skills to provide professional financial advice based on the principles of
offering suitable and fair products to customers.

KBank has established a “Financial Inclusion Commitment” to demonstrate its dedication to providing access to useful and affordable financial products and services for underserved groups. Financial inclusion and literacy are key components of KBank’s sustainability strategy, which has been approved and overseen by Corporate Governance and Sustainability Development Committee. Additionally, Risk Management Committee is responsible for overseeing that KBank’s operations align with the principles of Market Conduct and Responsible Lending, both of which support and reinforce KBank’s Financial Inclusion Commitment.

Read more in KBank's Sustainability Report 2024 Chapter Financial Inclusion and Financial Literacy

Document
KBank Financial Inclusion Commitment