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SMS Transaction Alert

​​​​​​​​​​​Keep you posted. Every transaction.

SMS notification right to your phone. Every account movement. With outstanding balance.

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Every account movement.

No need to update passbook at branches or ATM.

 

Set preferred time to receive SMS

24 hours or 7.00 am - 10.00 pm

 

Select preferred language

Thai or English SMS


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The types of transactions informed via SMS Alert

  • “Deposit” means all credit transactions (except interest of savings account)
  • “Waiting Cheque Deposit” means cheque deposit transaction pending for clearing only
  • “Withdrawal” means all debit transactions (except debit from cheque settlement and automatic transfer system)
  • “Deduct from account” means automatic debit transaction for bill payments, i.e. water and electricity bills
  • “Deduct Cheque Clearing” means collection of cheque payment transaction
  • Cheque Return” means a cheque that the account owner has deposited, but money cannot be collected from the payer
  • “Adjust increase” means transactions that the Bank incrementally adjusts higher in amount
  • “Adjust decrease” means transactions that the Bank incrementally adjusts lower in amount
  • Annual fee of ATM card / debit card

*Some transactions that are subjected to automatic fund deduction and salary paid via KBank’s Payroll system will inform the Outstanding Balance and details of transactions since these are not online transactions


Service details for the chosen timeframe (24 h)

  • Be informed of incoming funds in deposit balance for 24 h. (except interest of saving account. All conditions are determined by the bank)
  • Be informed of outgoing funds in deposit balance for 24 h. (except some types of bank fees)
  • Be informed of Outstanding Balance and transaction details except during 22.00 h. - 7.00 h. :if there are changes in the account during 22.00 h. - 7.00 h., be informed of the outstanding balance again since 7.00 h. of the next day

*Some transactions that are subjected to automatic fund deduction and salary paid via KBank’s Payroll system will inform the Outstanding Balance and details of transactions since these are not online transactions


Service details for the chosen timeframe chose (7.00 - 22.00 h.)

  • Be informed of incoming funds in deposit balance for 7.00 h. – 22.00 h. (except interest of saving account. All conditions are determined by the bank)
  • Be informed of outgoing funds in deposit balance for 7.00 h. – 22.00 h. (except some types of bank fees)
  • Be informed of Outstanding Balance and transaction details except during 22.00 h. - 7.00 h. :if there are changes in the account during 22.00 h. - 7.00 h., be informed of the outstanding balance again since 7.00 h. of the next day

*Some transactions that are subjected to automatic fund deduction and salary paid via KBank’s Payroll system will inform the Outstanding Balance and details of transactions since these are not online transactions


Examples of SMS

  • Date and time of transaction
  • Type of transaction such as incoming or outgoing funds
  • Account number such as X213586X
  • Outstanding Balance
  • Examples of SMS
    • Incoming fund:
      01/08/15 08:00 A/C X292955X Deposit 500.00 Outstanding Balance 5500.00 Baht.

    • Outgoing fund:
      01/08/15 10:00 A/C X292955X Withdrawal 200.00 Outstanding Balance 6800.00 Baht.

    • Outstanding Balance:
      01/08/15 7:03 A/C X292955X Outstanding Balance 5000.00 Baht.​


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Service details

Fees
  • 20 baht / month or 199 baht / year
  • WISDOM or PREMIER cardholder will pay a 20-baht fee for the first 2 months and free SMS Alert service according to the terms and conditions of the card
  • SME debit cardholder can use the service for free according to the terms and conditions of the card

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Service fees collection

  • The bank will collect service fee according to the bank’s policy. If there is any change, the bank will inform you within 30 days
  • In the case that customers applied for the service after 13 July 2015 in accordance to the announcement “วส 179/2558”, the fee will be charge instantly when applied. After each billing, the fee will be charged automatically
  • In the case that customers applied via K-Contact Center, K-ATM, or K PLUS​, the system will charge service fee by automatic deduction from the bank account
    • The saving account applied since 1 to 15 of each month, the system will deduct fee on the 2nd of the next month and if the fee collection failed, the collection will continue on the next day or until the collection is successful
    • The saving account applied since 16 to the end of the month of each month, the system will deduct fee on the 16th of the next month and if the fee collection failed, the collection will continue on the next day or until the collection is successful
  • Once the application is successful, there will be a confirmation message and the service is available instantly. For the first fee collection, the system will sent a message to inform the fee and the due date 3 days prior to the billing
  • If the fee collection failed due to insufficient fund, the deduction will not occur partially, but the collection will continue on the next day or until the collection is successful. And the system will send a message to inform that there is insufficient fund

Remark :

In the case where the fee collection failed in the first month, the collection will continue on the next month or until the collection is successful, therefore some customers account will have their fee collected twice per month. If customers wish to cancel the service, contact Call Center or ATM only ​


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How to Apply

Qualifications
Must have KBank savings or current account

              

Required documents

Private individuals (single account)

  • A copy of a national ID card or passport with your authorized signature
  • A book bank that will be linked to the service / change information of SMS

Private individual (joint account)

  • A copy of a national ID card or passport with your authorized signature, one of account owners / together
  • A copy of the company's certificate of registration (only for business partners / company)
  • In the case that the authorized person is not the applicant, more documents as followed are needed:
    • Letter of authority
    • A copy of a national ID card or government issued documents with the authorized person’s picture. The same document of the one granting authority
    • A book bank that will be linked to the service / change information of SMS



Terms and conditions


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Service fees collection

  • The bank will collect service fee according to the bank’s policy. If there is any change, the bank will inform you within 30 days
  • In the case that customers applied for the service after 13 July 2015 in accordance to the announcement “วส 179/2558”, the fee will be charge instantly when applied. After each billing, the fee will be charged automatically
  • In the case that customers applied via K-Contact Center, K-ATM, or K PLUS, the system will charge service fee by automatic deduction from the bank account
    • The saving account applied since 1 to 15 of each month, the system will deduct fee on the 2nd of the next month and if the fee collection failed, the collection will continue on the next day or until the collection is successful
    • The saving account applied since 16 to the end of the month of each month, the system will deduct fee on the 16th of the next month and if the fee collection failed, the collection will continue on the next day or until the collection is successful
  • Once the application is successful, there will be a confirmation message and the service is available instantly. For the first fee collection, the system will sent a message to inform the fee and the due date 3 days prior to the billing
  • If the fee collection failed due to insufficient fund, the deduction will not occur partially, but the collection will continue on the next day or until the collection is successful. And the system will send a message to inform that there is insufficient fund

Remark :

In the case where the fee collection failed in the first month, the collection will continue on the next month or until the collection is successful, therefore some customers account will have their fee collected twice per month. If customers wish to cancel the service, contact Call Center or ATM only 


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Frequently Asked Questions

Where can I cancel the service ?

Customers can cancel SMS Alert at

Where can I request for the change in phone number linked to the service ?

Customers can request for the change in phone number linked to SMS Alert at

How many phone numbers can SMS Alert send the message to ?

SMS Alert can only send messages to only 1 phone number linked to the account.

Can SMS Alert inform me the account activity via email ?

SMS Alert only inform the account activities via SMS.

What language is SMS Alert in ?

You can choose the language to be either Thai or English.

What are the types of Service Hours available ?

You can choose Service Hours between 7.00 h. – 22.00 h. or all 24 h.

Will SMS Alert send messages everyday ?

Yes

What type of balance the SMS Alert will inform ?

Outstanding Balance and not Available Balance

In the case where customers use the service for 1 month or 1 year, will the service extension be automatic ?

When customers use the service for 1 month or 1 year and paid all fees, the bank will automatically extend the service and all fees for the service will automatically be deducted from the account.

Will the service be activated right after the application is successful ?

Customers who applied via K-Bank branch, K-Contact Center, ​K-ATM and K ​PLUS successfully will receive a welcoming message for SMS Alert and the service is available instantly.

Why some customers who applied for SMS Alert do not get a SMS ?

Reasons include


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