K-BIZ Contact Center Services

​Dial 02-8888822 and follow the instructions

Select language

  • Thai language Press 1
  • English language Press 2
  • Chinese language Press 3
  • Japanese language Press 4

Select contact

For Account Services Press1
  • Press1Request account statement via fax
  • Press2Account Balance Enquiry
  • Press3Fund transfer between your savings and current accounts
  • Press4Request overdraft account statement via fax
  • Press5Overdraft account balance enquiry
  • Press6Teller code Enquiry
  • Press0Contact to Agent
For Cheque Services K BIZ and K PLUS SMEPress2
  • Press1Cheque Status Enquiry
  • Press2K BIZ K PLUS SME Enquiry Information / Customer Support for Use Product
  • Press3Unlock / Reset PIN / Change Information
  • Press0Contact to Agent
For K-MerchantPress3
  • Press1Information Enquiry and Notification of transaction problem
  • Press2Notification of Problem and Customer Support for EDC Machine
  • Press3Notification of Problem and Customer Support for MPOS
  • Press4Change of information/ Conditions /Customer information
  • Press0Contact to Agent
For Electronic ServicesPress4
  • Press1Information Enquiry and Notification of transaction problem
  • Press2Unlock or Reset Password
  • Press3Customer support for product usage
  • Press4Changes of information/ Conditions / Customer Information
  • Press0Contact to Agent
For Corporate Credit Card and Business CardPress5
  • Press1Card Suspension
  • Press2Information Enquiry and Notification of transaction problem
  • Press3Card Activation
  • Press4Changes of information/ Conditions /Customer information
  • Press0Contact to Agent
For Loan and Letters of GuaranteePress6
  • Press1Request overdraft account statement via Fax
  • Press2Overdraft Account Balance Enquiry
  • Press3Information Enquiry and Notification of transaction Problem
  • Press4Notification of Loan document problem
  • Press5Changes of information/ Conditions /Customer information
  • Press0Contact to Agent
Complaint HotlinePress9
Shortcut Menu
  • Press888Press1 Activate Telephone PIN for K-Contact Center Service
  • Press888Press2 Change Telephone PIN
  • Press888Press3 Reset Telephone PIN
  • Press888Press4 Cancel Telephone PIN
Conditions
  • C​ompanies that open a current and/or savings account and apply for K-Contact Center service.
  • For funds transfers between own Kbank’s accounts that linked to K-Contact Center service can be made up to 10 million Baht daily.
  • For funds transfers from a savings account to a current account for purpose of cheque payments must be made before 3:30 p.m.
  • For cheque orders through IVR system can be ordered up to 30 chequebooks per time daily.
  • For statement requests can be made up to 10 pages per time daily.
  • Documentation by facsimile may be requested via facsimile or fixed-line telephone. Recipient’s facsimile number must be specified.
  • Service is available from 6:00 a.m.–10:00 p.m. daily.
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