Ensuring business operations under good
corporate governance practices and delivering services to customer with fairness
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- CG level (Measured by external agencies)
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- No significant warning issues / findings on KBank from regulators
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- No significant* non-compliance issues related to market conduct
(* Significant means fines or accusations are imposed by the Bank of Thailand in accordance with market conduct regulations)
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Adhering to customer centricity by initiating financial innovations that meet every aspect of customers’ needs
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- Net Promoter Score (NPS) achieved the highest in the Thai banking industry
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- Digital banking leadership (NPS in mobile banking channel) achieved the highest in the Thai banking industry
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- Maintain issues and complaints against the number of transactions
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23.9 million persons
(accumulate)
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28.1 million persons
(accumulate)
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32.5 million persons
(accumulate)
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36.7 million persons
(accumulate)
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Ensuring efficient risk management focusing on environment, social, and governance (ESG) issues
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- Adequate Tier 1 Capital Ratio as required under the Basel III and sufficient for business growth
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- 100% of Project Finance and medium enterprises (and above) must be
processed through the Environmental, Social and Governance (ESG) assessment procedure.
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- 100% of Tier 1 and Tier 2 suppliers have undertook the annual supplier risk assessment
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