Be A Most Trusted Bank

Integrity

KBank conducts business with a strong commitment to ethical standards and responsibility towards all stakeholders. It focuses on fostering an organizational culture of integrity, accountability, ethics, and transparency in all operational processes. The Bank also encourages its suppliers to adopt aligned practices, guided by its commitment to ethical business conduct in accordance with international sustainability principles. In this regard, the Bank has joined the United Nations Global Compact (UNGC).

Code of Business Conduct

The Bank has approved the Code of Business Conduct to be upheld by all levels of personnel, namely directors, executives, and employees, in accordance with the core principles and the Code of Conduct that the Bank aspires to. These include compliance with laws and regulations, maintaining relationships with stakeholders, and performing duties with integrity. This encompasses areas such as public relations, confidentiality, the completeness and accuracy of the Bank’s information, the prevention of insider trading, the management of conflicts of interest, as well as the prohibition of accepting gifts or any other benefits.

In addition, the Bank has established key principles and guidelines for corporate governance, and has arranged for an annual review of the Statement of Business Conduct and Code of Conduct to ensure that they are consistent with business targets, regulatory requirements, and corporate governance at international scales.

Communication and Knowledge Dissemination Regarding Ethical Standards and the Code of Conduct

For newly appointed directors, the Bank conducts an orientation to provide information about the Bank and its key policies, including the Statement of Business Conduct and Code of Conduct, as well as the manuals for directors of financial institutions and securities companies. The purpose is to ensure that they understand their roles, duties, and responsibilities as directors.

For executives and employees, the Bank mandates an annual review of compliance with the Code of Conduct and the Anti-Corruption Policy. This process includes completing a test prior to electronically signing the acknowledgment of compliance. Furthermore, the Bank provides learning opportunities via its e-Learning system, covering topics such as anti-corruption, insider trading, and conflicts of interest. This is to enhance their understanding of accurately and appropriately performing duties with responsibility. The Bank also communicates its Code of Conduct guidelines to its suppliers.

Anti-Corruption

KBank has committed to operating its business with transparency and in adherence to anti-corruption practices by joining the Thai Private Sector Collective Action Against Corruption (CAC) since 2013 and establishing the Code of Business Conduct in accordance with relevant rules and regulations. This includes the Anti-Corruption Policy and the No-Gift Policy aimed at ensuring that the Bank’s operations and procedures comply with all applicable standards. The Bank also provides continuous learning, training, and evaluation for personnel at all levels through its internal communication channels to enhance understanding and promote the performance of duties in combating all forms of corruption. Additionally, the Bank communicates and discloses its Anti-Corruption Policy on its website. For 2025, the Bank was not subject to any penalties or fines due to corruption or bribery.

Anti-Money Laundering and Counterterrorism and Proliferation of Weapons of Mass Destruction Financing

KBank has mechanisms in place to prevent itself from being used as a tool for terrorism by establishing the Anti-Money Laundering and Counterterrorism and Proliferation of Weapons of Mass Destruction Financing (AML/CTPF) policies and regulations. In addition, we have adopted Know Your Customer and Customer Due Diligence (KYC/CDD), examination of sanctions lists issued by government agencies or international organizations, as well as appropriate risk management for each customer in compliance with the regulations of the Anti-Money Laundering Office (AMLO).

Simultaneously, the Bank has an AML monitoring system using data analytics techniques and has continuously enhanced the system’s efficiency. Additionally, the Bank has organized briefing and training sessions for employees regarding compliance with relevant laws. Their knowledge of AML/CTPF is assessed regularly.

Market Conduct

The Bank approves the Market Conduct Policy and reviews it annually, establishing operational frameworks and assigning the 360 Prudent Risk Practice working committee to oversee compliance with the prescribed guidelines and alignment with those of the Bank of Thailand (BOT), which prioritize customer protection and the stability of the Thai financial system. The Bank’s key operational approaches are as follows:

Offering complete and easy-to-understand information, enabling customers to make service decisions appropriate for their own needs and capabilities.
Prioritizing suitability while designing products, primarily considering the benefits for each customer segment and avoiding sales promotions that may create unnecessary financial burdens for customers.
Establishing a Responsible Lending Policy by carefully assessing customers’ debt repayment ability to prevent over-indebtedness and support sustainable financial discipline.
Providing continuous post-sales customer care by offering transparent and verifiable complaint channels and utilizing customer feedback to improve services.

Receiving Information or Whistleblowing

The Bank has regulated a Whistleblowing Policy for acts of corruption, violations of government laws or regulations, actions inconsistent with the Bank’s Code of Conduct, policies, or operating procedures, as well as internal control weaknesses that may lead to damage, by providing whistleblowing channels in both written and electronic forms directly to the Bank’s Board of Directors or its Internal Audit Department, where whistleblowers may choose to disclose their identity or remain anonymous under protection and confidentiality measures, limited strictly to those responsible for fact-finding. The Bank also has guidelines for preventing evidence destruction and ensuring fair measures for stakeholders. Regarding the process for handling information or whistleblowing, if the fact-finding reveals acts of corruption, or inappropriate actions or wrongdoing, the Bank will impose disciplinary penalties in accordance with its regulations and report the matter to the Audit Committee.

In this regard, the Bank continuously communicates the Whistleblowing Policy to its employees by organizing training to educate new employees about the policy and whistleblowing channels, conducting annual knowledge reviews for all employees, and encouraging companies within KASIKORNBANK FINANCIAL CONGLOMERATE to establish their own channels for reporting any information or evidence of wrongdoing.