Fairness of labor relationsmanagement and employeecaring | - Excellent Labor Relations and Welfare Award (Annually)
- Employee Engagement Score 66%
| - Brandon Hall Group’s award for excellence in human resource management
- No complaint on inequal labor treatment and violence that enters into lawsuit
| - Excellent Labor Relations and Welfare Award given for the 11th consecutive year
- Employee Engagement Score 66%
| - Excellent Labor Relations and Welfare Award given for the 11th consecutive year
- Employee Engagement Score 61%
| - Excellent Labor Relations and Welfare Award given for the 12th consecutive year
- Employee Engagement Score 66%
| • Excellent Labor Relations and Welfare Award given for the 12th consecutive year • Employee Engagement Score 68% | • Excellent Labor Relations and Welfare Award given for the 13th consecutive year • Employee Engagement Score 66% | • Excellent Labor Relations and Welfare Award given for the 13th consecutive year • Employee Engagement Score 68% | - Brandon Hall Group’s award for excellence in human resource management
- No complaint of discriminatory labor treatment or violence that leads to a lawsuit
| - Brandon Hall Group’s award for excellence in human resource management
- No complaint of discriminatory labor treatment or violence that led to a lawsuit
|
Employee development
| To maintain human capital return on investment (HCROI) at equal or higher than 4.05 | Maintain Human Capital Return on Investment (HCROI) rate at 4.05 or higher | To maintain human capital return on investment (HCROI) at equal or higher than 4.05 | Human Capital Return on Investment (HCROI) 4.39 | To maintain human capital return on investment (HCROI) at equal or higher than 4.05 | Human Capital Return on Investment (HCROI) 4.31 | To maintain human capital return on investment (HCROI) at equal or higher than 4.05 | Human Capital Return on Investment (HCROI) 4.15
| Maintain Human Capital Return on Investment (HCROI) rate at 4.05 or higher | Human Capital Return on Investment (HCROI) rate at 4.08 |
Promotion of occupationalhealth and safety for employees
| 10% Decreasing trend of lost days (Absentee Rate = 0.63) | Employee absentee rate is no more than one day/year | Lost Day Injury Rate (LDIR) at 0% Absentee Rate = 0.69 | Lost Day Injury Rate (LDIR) at 0% Absentee Rate = 0.70 | Absentee Rate = 0.69 | Absentee Rate = 0.74*
* Influenza epidemic | Absentee Rate = 0.69
| Absentee Rate = 0.78 | Employee absentee rate is no more than one day/year | Employee absentee rate is 0.83 day/year |
Youth education developmentand community and socialdevelopment | 20% increasing number of participants of the educational support program | 2,000,000 people benefit from social service activities | 20% Increasing number of participants of the educational support program | - Scholarship for Nan youths: 22% increasing number of participated students
- Cultivation of Wisdom (Phao Phan Panya): 34.5% and 38.5% increasing number of participated teachers and students respectively
| 20% Increasing number of participants of the educational support program | • Scholarship for Nan youths: number of participants increased 44.57% • Cultivation of Wisdom (Phao Phan Panya): number of participants increased 43% | 20% Increasing number of participants of the educational support program | Number of participants of the educational support programs increased 16.84%*
* The lower population growth rate resulted in a drop in a number of students in educational system by 10-15%: in the meantime,
universities have offered more courses for further studies of students. | 250,000 people benefit from social service activities | 280,262 people benefit from social service activities |
Increasing the volunteer hours aligned with the group wide Corporate Citizenship Strategy (100,000 Volunteer hours) | 300,000 employee volunteer hours*
* The Bank sets the target of employee volunteer hours in the year 2019 and 2020-2023 at 200,000 and 300,000 hours per year, respectively. | 20,000 Volunteer hours | 42,223 Volunteer hours | 50,000 Volunteer hours | 66,182 Volunteer hours | 100,000 Volunteer hours | 137,209 Volunteer hours
| 200,000 employee volunteer hours*
* The Bank sets the target of employee volunteer hours in the year 2019 and 2020-2023 at 200,000 and 300,000 hours per year, respectively | 248,180 employee volunteer hours |