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Sustainability Long-Term Target (Social)​​

Sustainable ​Development Policy
Sustainability Long-Term Target20162017
20182019
2016-20202019-2023Target
Perform​anceTargetPerformanceTarget
​PerformanceTarget
​Performance
Fairness​ of labor relationsmanagement and employeecaring
  • Excellent Labor Relations and Welfare Award (Annually)
  • Employee Engagement Score 66%
  • Brandon Hall Group’s award for excellence in human resource management
  • No complaint on inequal labor treatment and violence that enters into lawsuit
  • Excellent Labor Relations and Welfare Award given for the 11th consecutive year
  • Employee Engagement Score 66%
  • Excellent Labor Relations and Welfare Award given for the 11th consecutive year ​
  • Employee Engagement Score 61%
  • Excellent Labor Relations and Welfare Award given for the 12th consecutive year
  • Employee Engagement Score 66%
• Excellent Labor Relations and Welfare Award given for the 12th consecutive year
• Employee Engagement Score 68%
• Excellent Labor Relations and Welfare Award given for the 13th consecutive year
• Employee Engagement Score 66%
• Excellent Labor Relations and Welfare Award given for the 13th consecutive year
• Employee Engagement Score 68%
  • Brandon Hall Group’s award for excellence in human resource management
  • No complaint of discriminatory labor treatment or violence that leads to a lawsuit
  • Brandon Hall Group’s award for excellence in human resource management
  • No complaint of discriminatory labor treatment or violence that led to a lawsuit
Employee development
To maintain human capital return on investment (HCROI) at equal or higher than 4.05Maintain Human Capital Return on Investment (HCROI) rate at 4.05 or higherTo maintain human capital return on investment (HCROI) at equal or higher than 4.05Human Capital Return on Investment (HCROI) 4.39To maintain human capital return on investment (HCROI) at equal or higher than 4.05Human Capital Return on Investment (HCROI) 4.31To maintain human capital return on investment (HCROI) at equal or higher than 4.05Human Capital Return on Investment (HCROI) 4.15
Maintain Human Capital Return on Investment (HCROI) rate at 4.05 or higherHuman Capital Return on Investment (HCROI)
rate at 4.08
Promotion of occupationalhealth and safety for employees
10% Decreasing trend of lost days (Absentee Rate = 0.63)Employee absentee rate is no more than one day/yearLost Day Injury Rate (LDIR) at 0%
Absentee Rate = 0.69
Lost Day Injury Rate (LDIR) at 0%
Absentee Rate = 0.70
Absentee Rate = 0.69
Absentee Rate = 0.74*

​* Influenza epidemic
Absentee Rate = 0.69
Absentee Rate = 0.78Employee absentee rate is no more than one day/yearEmployee absentee rate is 0.83 day/year
Youth educ​ation developm​entand community and socialdevelopment
20% increasing number of participants of the educational support program2,000,000 people benefit from social service activities20% Increasing number of participants of the educational support program
  • Scholarship for Nan youths: 22% increasing number of participated students
  • Cultivation of Wisdom (Phao Phan Panya): 34.5% and 38.5% increasing number of participated teachers and students respectively
20% Increasing number of participants of the educational support program
• Scholarship for Nan youths: number of participants increased 44.57%
• Cultivation of Wisdom (Phao Phan Panya): number of participants increased 43%
20% Increasing number of participants of the educational support programNumber of participants of the educational support programs increased 16.84%*

* The lower population growth rate resulted in a drop in a number of students in educational system by 10-15%: in the meantime, universities have offered more courses for further studies of students.
250,000 people benefit from social service activities280,262 people benefit from social service activities
Increasing the volunteer hours aligned with the group wide Corporate Citizenship Strategy (100,000 Volunteer hours)300,000 employee volunteer hours*

* The Bank sets the target of employee volunteer hours in the year 2019 and 2020-2023 at 200,000 and 300,000 hours per year, respectively.
20,000 Volunteer hours42,223 Volunteer hours50,000 Volunteer hours66,182 Volunteer hours100,000 Volunteer hours
137,209 Volunteer hours
200,000 employee volunteer hours*

* The Bank sets the target of employee volunteer hours in the year 2019 and 2020-2023 at 200,000 and 300,000 hours per year, respectively
248,180 employee volunteer hours
Slide​
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