Beware of fake social media official account

How to identify legitimate LINE and Facebook accounts of KBank

Communication via social network is now widely used by organizations and companies to contact customers or conduct PR campaigns as it provides greater convenience, speed and access to a large number of clients at the same time. However, scammers also use this channel to create legitimate-looking accounts, such as imitating the LINE OA of banks, to lure potential victims into giving them important data or transferring funds to them. Such news has become commonplace.

If you're not well-aware, you may easily fall victim to online scams.
In most ones, scammers do the following:

Fake account name.

Create a fake but legitimate-looking official account of an organization or company.

Fake profile picture.

Use a fake but legitimate-looking profile picture by using the current profile picture of the victim or searching for an image from the internet.

Send you a friend request and start the chat.

Conversation characteristic is mostly in convincing and panic tone in order to lure you into disclosing sensitive information such as password, personal data and account data, or to convince you to inadvertently conduct financial transactions in exchange for certain benefits.

Below is a list of sensitive data you should not disclose to other people:

  • Password
  • One-time password (OTP)
  • ATM PIN or credit card number
  • Bank account number
  • National ID card number
  • Date of birth
  • Data on the front and back of credit/debit card
  • Password
  • One-time password (OTP)
  • ATM PIN or credit card number
  • Bank account number
  • National ID card number
  • Date of birth
  • Data on the front and back of credit/debit card

Here are useful tips for identifying KBank's social media account in order to help detect fraudulent accounts and to keep your account secure.

KBank's official LINE account is KBank Live.

There is a green badge with a white star to the left
of the LINE account name. If this mark is not show,
or it is in another color,
it is not KBank's official LINE account.

How to report to the LINE help center

Step 1

Go to the chat menu of the fraudulent user account and click the menu icon ( hamburger ) at the top of the screen

Step 2

Go to 'Other settings'

Step 3

Click 'Report'

How to report a fraudulent page to the Facebook Help Center

Step 1

Go to the fraudulent page
and Click on the three dots (...) button

Step 2

Select 'Find Support
or Report Page'

Beware of scams! Awareness can always help protect you from cybercrime of any form. KBank recommends that you remember this slogan by heart: "Be Aware before Clicking, Be Aware before Sharing, Report when You're Not Sure".