Instruction

Title :

Change to new mobile phone

When customers want to reset new PIN, they can reset PIN on K PLUS as following these steps:
For Thai customers
  1. Log in to K PLUS , tap "Forgot Password" button on the password entry page.
  2. Set a new password by verifying your identity with national ID card.
  3. Take your ID card to verify your identity at K-ATMs with the K CHECK ID symbol / bank branches / bank agents within 15 days. After that, log in to the K PLUS again, scan your face, and set a new password.
For foreign customers
Select “Reset Password by Verifying Identity with Debit Card“ to unlock/reset password via K-ATM. ( More details )
Change to new mobile phone
Unlock PIN on K PLUS
PIN Unlock at K-ATM in case you forgot your old PIN
1.
Enter K PLUS with 3G/4G/5G network signal from a mobile number registered with K PLUS. Then press “Next”
2.
Enter your account number or debit card number, and your National ID number. Then press “Next”
3.
Enter your PIN
4.
Complete. You are ready to enter K PLUS.
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