You may take the following steps:
- In case of mobile phone change with unchanged SIM: Upon K PLUS installation and first access to the application via 3G/4G/5G, the system will recognize the device change immediately, and you must enter the following information for authentication:
- Number of account/card linked with K PLUS
- Number of ID/passport
- PIN Upon providing the correct information, you can use K PLUS immediately.
- Change of mobile number by yourself
- Access K PLUS with 3G/4G/5G mobile internet
- Go to “Settings” menu
- Press “New mobile phone to be linked with K PLUS” Then you can change to the new mobile number without cancelling the service.
Note :
- If authentication has not been done before, customers must conduct such authentication.
- For foreign customers who have not been included in KBank’s database, they may contact any KBank branch to change their mobile phone number.