K-mAlert 

K-mAlert notifies you of spending with your KBank debit and/or credit card by SMS. Customers will be informed every time they spend with the card, as the Bank will send details, i.e., the spending amount, venue and account balance, to you instantly.  The service helps to reduce risk from damage if your card is used by other people to make payments without your knowledge.

If you have a KBank debit or credit card, you can apply for K-mAlert at KBank ATM across the country. For debit cards, you will receive an SMS with any payment transactions made through an EDC (Electronic Data Capture). For credit cards, you will receive an SMS with any payment transactions made through an EDC and E-Commerce, or an Approval Code that the merchant has requested by phone, for payments of at least 1,000 Baht.

Transactions that will trigger an SMS through K-mAlert 

You will receive an SMS with payment details when the spending transaction is conducted via the following channels:

• Electronic Data Capture (EDC)
• Merchant website (E-Commerce)
• Approval Code that a Merchant requests by phone

Service Hours

Every day, 24 hours

Transaction languages

Payment details: English or Thai

Changing your information/canceling K-mAlert Service

You can change your information or cancel the service at any KBank ATM using the following procedures:

Change mobile phone number:  

You can change your registered mobile phone number through the following steps:

1. Choose the menu option “Apply for/Update service/Donation to charity/Others”
2. Choose “Apply for/Update mobile phone service”
3. Choose “K-mAlert (receiving banking information through mobile phone)”
4. Choose “Change mobile phone no.”
5. Input the new phone number that you want to register, and press the “Correct” button
6. Verify the mobile phone number and press the “Confirm” button
7. Get the Transaction Record slip
8. Customers will receive the SMS, “Your mobile phone number for K-mAlert service has been changed”, confirming the transaction.

Changing SMS language  

You can change the SMS language into Thai or English through the following steps:

1. Choose the menu option “Apply for/Update service/Donation to charity/Others”
2. Choose “Apply for/Update mobile phone service”
3. Choose “K-mAlert (receiving banking information through mobile phone)”
4. Choose “Change SMS language”
5. Choose Thai or English

Canceling SMS News  

1. Choose the menu option “Apply for/Update service/Donation to charity/Others”
2. Choose “Apply for/Update mobile phone service”
3. Choose “K-mAlert” (receiving banking information through mobile phone)”
4. Choose “Cancel SMS News”
5. Read the conditions for SMS News cancellation and press the “Confirm cancellation” button
6. Get the Transaction Record slip Customers will receive the SMS, “Your SMS News cancellation is successful”, confirming the cancellation.

Canceling the K-mAlert service 

1. Choose the menu option “Apply for/Update service/Donation to charity/Others”
2. Choose “Apply for/Update mobile phone service”
3. Choose “K-mAlert (receiving banking information through mobile phone)”
4. Choose “Cancel K-mAlert”
5. Read the conditions for K-mAlert cancellation and press the “Confirm cancellation” button
6. Get the Transaction Record slip
7. Customers will receive the SMS, “Your K-mAlert service cancellation is successful”, confirming the cancellation.

Specifications of mobile phones for K-mAlert service

Any mobile phone under AIS, DTAC, True Move or Hutchison networks, either prepaid or postpaid, that has SMS application.

Terms and conditions of the service

1. The Bank has opened the K-mAlert service for natural persons only. Any interested person can apply for the service, but the Bank reserves the right to approve applications at its discretion.
2. Applicants can use the debit or credit card plus the PIN number to apply for the service at KBank ATMs or other channels that the Bank will open in the future. The Applicant agrees to accept the information about card spending transactions, including news of KBank, through the registered mobile phone number or the changed number in the future.
3. Applicants must have a mobile phone belonging to a participating mobile phone network. The application will be successful when the applicant has received the SMS confirming the result on the registered mobile phone number.
4. Applicants are responsible for maintaining the confidentiality of the SMS sent by the Bank to the registered mobile phone number.
5. The Bank will send an SMS to applicants for all debit card payment transactions made through an EDC and each credit card purchase of 1,000 Baht and higher made through an EDC, a merchant website (E-Commerce) or an Approval Code that the merchant has requested by phone. The Bank reserves the right to change the minimum spending amount with the card at any time that it deems appropriate. The Bank will give notice of such changes in advance or display an announcement at the Bank’s branches and its website.
6. The Bank charges no service fees except the fee for using the international network imposed by your network provider company. The Bank reserves the right to change the minimum amount spent with the card at any time that it deems appropriate. The Bank will give notice of such changes in advance or display an announcement at the Bank’s branches and its website. The service users also allow the Bank to debit the fee that is due for payment from their KBank accounts.
7. The objective of this service is to inform the service users o their card spending transactions only. The Bank will not take any responsibility for the SMS and any damage that may occur from customers using the service. Failure of the service user to receive the SMS has no effect on the bill payment of the card.
8. The Bank reserves the right to change terms and conditions as it deems appropriate, and has the right to terminate part or all of the service, or stop providing the service to one or all service users, without advance notice.
9. If the Bank has the necessityfinds it necessary to disclose financial transactions or transactions related to the service usage of one or many service users to a state agency under legislation, order, and state’s regulations, the service user allows the Bank to disclose or report and/or arrange the report about financial transactions of the service user to the state officers or state units in all respects.
10. If the service user wants to cancel K-mAlert or SMS News from the Bank, or change the registered mobile phone number or SMS language, the service user can carry out these transactions through ATM or other channels that the Bank will open in the future for service cancellation or change of information.

You will get an SMS on your registered mobile phone providing the details of your spending and bill payments made successfully through an EDC, a merchant website (E-Commerce) or an Approval Code that the merchant has requested from the Bank by phone, including the spending with cards overseas, except for cash advance transactions. 

Qualifications of applicants

Applicants must have a KBank debit and/or credit card.

Application process for K-mAlert service

You can apply for the service at any KBank ATM across the country from 6:00 a.m. to 10:00 p.m. by using your debit and/or credit card and PIN number (ATM cards can is not use the service). For service application, one card can be paired with only one mobile phone number, but one mobile phone number can be paired with many cards. In case the number of the card used in the service application has changed due to expiration or loss, or for another reason, you have to apply again. 

Application process

1. Choose the menu option “Apply for/Update service/Donation to charity/Others”
2. Choose “Apply for/Update mobile phone service”
3. Choose “K-mAlert (receiving banking information through mobile phone)”
4. Choose “Apply for K-mAlert”
5. Input the mobile phone number that you want to register, and press the “Correct” button
6. Verify the mobile phone number and press the “Confirm” button
7. Read the conditions for K-mAlert registration and press the “Confirm registration” button
8. Get the Transaction Record slip
9. Customers will receive the SMS, “Welcome to K-mAlert service, your registration is successful”, confirming the registration.
   

E-mail :
You can contact the Bank by sending an e-mail to info@kasikornbank.com, 24 hours a day.

K-Contact Center :
You can contact the Bank by phone, 24 hours a day, through the K-Contact Center at Tel. No. 0 2888 8888.