SMS Transaction Alert

     K-mAlert: Transaction Alert, the latest service under the K-mAlert group, is an SMS alert to notify customers of deposit account transactions, so you no longer need to wait for a passbook update. Customers can choose one of two service types, according to their needs.

Key Features

 

  • To inform customers of transactions and available balance of deposit account
  • To provide convenience for customers when they want to know deposit account transactions, without the need to contact the Bank or request a balance statement via normal Bank channels
  • To offer a difference from competitors’ deposit products
Service Details
 
  • The service is provided to customers with KBank savings or current accounts.
  • One savings/current account can be linked with only one mobile phone number, but one mobile phone number can be linked with many savings/current accounts.  
  • The service is available in both Thai and English language.
  • The service is available for both prepaid and postpaid mobile phones of three operators, namely AIS, DTAC, and True Move.   
  • The service is available from 7 a.m. to 10 p.m. each day (the Bank will send the last SMS of available balance at 9 p.m.)
  • Customers can choose only one of two service types as follows:


     1)  Balance Change Alert Package  

         Be informed of changes in deposit balance by SMS alert when the available balance has changed, on an hourly basis. The alert will be made only when the balance has changed from the previous hour, in order to inform customers of every transaction and the latest balance of their deposit account. Details that customers will receive are as follows:
          -  Account number
          -  Change of balance 
          -  Available balance
          -  Time of change


    Examples of Messages
             
    “Account No. XXX212345X Increase 99,999.99 baht Available Balance 999,999.99 Baht as of 7:00”
    “Account No. XXX212345X Decrease 99,999.99 baht Available Balance 888,888.88 Baht as of 7:00”



      2)  Account Alert Package 

       Be informed of every deposit account transaction by SMS. Details that customers will receive are as follows:
           2.1  Be informed of all credit transactions of deposit account, except interest of savings account, from 7 a.m. to 10 p.m. Details of transactions posted after 10 p.m. will be sent at 7 a.m. the next day. 
           2.2  Be informed of all debit transactions of deposit account from 7 a.m. to 10 p.m. Details of transactions posted after 10 p.m. will be sent at 7 a.m. the next day.  
           2.3  Be informed of available balance of deposit account when there is any change, at the top of every hour, but without information of amount increased or decreased.
           2.4  Service users can select a minimum amount that will trigger an SMS alert, or the Bank will send information of every transaction.


       Details that customers will receive are as

       -  Date and time of transaction 
       -  Type of transaction  
       -   Account number such as XXX213586X 
       -   Amount of transaction


        There are 8 types of transactions as follows:

         -  “Deposit” means all credit transactions (except interest of savings account) 
         -  “Waiting Cheque Deposit” means cheque deposit transaction pending for clearing only
         -  “Withdrawal” means all debit transactions (except debit from cheque settlement and automatic transfer
              system)    
         -   “Deduct from account” means automatic debit transaction for bill payments, i.e. water and electricity bills.
         -   “Deduct Cheque Clearing” means collection of cheque payment transaction.
         -   “Cheque Return” means a cheque that the account owner has deposited, but money cannot be collected
               from the payer.
         -   “Adjust increase” means transactions that the Bank incrementally adjusts higher in amount 
         -   “Adjust decrease” means transactions that the Bank incrementally adjusts lower in amount


       
         Examples of Messages

         
          "15/08/10 13:00 A/C XXX292955X Deposit 999,999,999.00 Baht."


Service Fees
  • For Balance Change Alert Package 
    The service fee is 20 Baht/month/account, which will be deducted from the savings or current account that the service applies to.
  • For Account Alert Package
    The service fee is 20 Baht/month/account, which will be deducted from the savings or current account that the service applies to.
Merchant List
How To Apply / Related documents
Qualifications of applicants
  • Must have KBank savings or current account

Application/changing/canceling procedure
  • There are 3 channels available as follows: 
      1.  KBank branches nationwide, on working days and working hours 
      2.  K-Contact Center 0-2888-8888 or K-Biz Contact Center 0-2888-8822
            Available 24 hours, and only for the owner’s account
      3.  K-ATM
           Available from 6 a.m. to 10 p.m. by using an ATM card or debit card linked to the savings/current account      

Application process
  • Complete the following steps: 
     -  Enter main menu of K-ATM and choose the menu option “Mutual Fund/Apply for service/ K-Mobile Banking/Others”
  • Choose “K-mAlert (receiving banking information through mobile phone)” 
    -  Choose “K-mAlert: Transaction Alert”
    -  Choose “Apply for K-mAlert: Transaction Alert” 
    -  Choose type of message
            Balance Change Alert 
            Account Alert 
    -  Choose account (savings or current) 
    -  Choose mobile phone network for K-mAlert: Transaction Alert 
    -  Enter the 10-digit mobile phone number and press the “Correct” button 
    -  Read the conditions for K-mAlert registration and press the “Confirm registration” button 
    -  Customers will receive an SMS as follows:
          “Your registration for K-mAlert: Transaction Alert for account no. XXX212345X has been completed. Effective on
            next day. (20 baht per month)” 
    -  The service will be available at 7 a.m. the day after receiving the SMS as follows:
           “Welcome to K-mAlert service Account No. XXX212345X Available Balance 999,999,999.99 Baht as of  07:00”



Changing your information 

To change mobile phone number
      You can change your registered mobile phone number for the K-mAlert: Transaction Alert by canceling the service and completing the application process again.         


To change SMS language
Complete the following steps:
1. Enter main menu of K-ATM and choose the menu option “Mutual Fund/Apply for service/ K-Mobile Banking/Others”
2. Choose “Apply for/Update mobile phone service”
3. Choose “K-mAlert: Transaction Alert”
4. Choose “Change SMS language”
5. Choose Thai or English 


To cancel SMS News
1. Enter main menu of K-ATM and choose the menu option “Mutual Fund/Apply for service/ K-Mobile Banking/Others”
2. Choose “K-mAlert (receiving banking information through mobile phone)”
3. Choose “K-mAlert: Transaction Alert”
4. Choose “Cancel SMS News”
5. Read the conditions for SMS News cancellation and press the “Confirm cancellation” button
6. Get the Transaction Record slip
7. Customers will receive an SMS, “Your SMS News cancellation is successful”, confirming the cancellation.


To cancel the K-mAlert service 
Complete the following steps:
1. Enter main menu of K-ATM and choose the menu option “Mutual Fund/Apply for service/ K-Mobile Banking/Others”
2. Choose “K-mAlert (receiving banking information through mobile phone)”
3. Choose “K-mAlert: Transaction Alert”
4. Choose “Cancel K-mAlert : Transaction Alert”
5. Read the conditions for K-mAlert cancellation and press the “Confirm cancellation” button
6. Get the Transaction Record slip  
7. Customers will receive an SMS, “Your K-mAlert: Transaction Alert for account no. XXX761234X has been cancelled”, confirming the cancellation.


Terms and conditions of the service

Terms and conditions of K-mAlert: Transaction Alert   
       
      The Terms and Conditions in this agreement are between KASIKORNBANK Public Company Limited (hereinafter referred to as the “Bank”), and the person approved by the Bank to use the K-mAlert: Transaction Alert service (hereinafter referred to as the “Service User”). The Service User hereby agrees to be bound by, and perform in accordance with, the following terms and conditions:

 1. The Service User who wishes to apply for the service or ask for more details of information via SMS as presented earlier, or to cancel the K-mAlert: Transaction Alert service, can make their request at any KBank branch, or the K-BIZ Contact Center at 0-2888-8822, or the K-Contact Center at 0-2888-8888, or any K-ATM.

2. Personal information of the Service User, such as account details, is crucial. It is essential that Service Users safeguard their personal information. If the Service User’s carelessness results in an embezzler taking the Service User’s personal information to apply for K-mAlert: Transaction Alert with the Bank and causing damage to the Service User, the Bank reserves the right to not take any responsibility for all aspects of the damage to the Service User.

3. Service users can apply for K-mAlert: Transaction Alert in 2 languages, namely Thai or English.     
       
4. Applicants of K-mAlert: Transaction Alert must have a mobile phone belonging to a participating mobile phone network. The application will be considered successful when the applicant has received the SMS confirming the result at the registered mobile phone number.

5. After the Service User applies for the service and the Bank has approved the customer as the Service User of K-mAlert: Transaction Alert, the Bank will send daily financial transaction information to the Service User at the registered mobile phone number from 7 a.m. to 10 p.m. Information of transactions posted from 10:01 p.m. to 6:59 a.m. will be sent to the Service User at 7 a.m. The information provided will depend on the supplemental services chosen by the Service User, as follows:
      5.1 Balance Change Alert Package:  An SMS alert will be sent only when the available balance as of the current information retrieval time has changed compared with the available balance as of the previous information retrieval time. The system will retrieve information to compare the available balance at the top of every hour during the service hours. However, if the available balance does not change, there will be no SMS alert.
      5.2  Account Alert Package - as following details:
          5.2.1  Send an SMS for all credit transactions of deposit account, except interest of savings account  
          5.2.2  Send an SMS for all debit transactions of deposit account   
          5.2.3  Send an SMS for available balance of deposit account as detailed in 5.1
          5.2.4  The Service User can select a minimum amount that will trigger an SMS alert, or the Bank will send
                     information of every transaction.

6. K-mAlert: Transaction Alert may be used only to check the available balance of the savings and/or current account of the Service User. The service cannot be used as a reference or evidence for the Service User to apply for any service or do any transaction with other banks or financial institutions, or for any other matters that may cause damage to the Bank.  

7. The objective of K-mAlert: Transaction Alert is only to inform the Service Users of their account transactions. The Bank will not take any responsibility for the failure of the Service User to receive an SMS due to a network problem, or because the Service User has turned off his or her mobile phone, or due to any other causes that are not the Bank’s responsibility. The Bank will not take any responsibility for SMS messages or any damage that may occur from Service Users’ use of the service.   

 8. The Service User agrees to pay the Bank for service fees of K-mAlert: Transaction Alert, as stipulated by the Bank.
The Service User allows the Bank to immediately deduct the fee from his or her KBank deposit account. The Service User allows the Bank to change the service fee when it deems appropriate. The Bank will give notice of or announce such changes in advance, at least 30 days prior to the new fees coming into effect.

9. The Bank reserves the right to change terms and conditions of the K-mAlert: Transaction Alert service as it deems appropriate, and has the right to terminate part or all of the service, or to stop providing the service to one or all service users. The Bank will notify the Service User 30 days in advance or within a period and terms stipulated by statutory requirements.

10. If the Bank finds it necessary to disclose financial transactions or transactions related to the service usage of one or many Service Users to a court or a government agency under regulatory requirements, the Service User allows the Bank to disclose or issue a report about financial transactions of the Service User to the court, government officers or government units in all respects.

11. The Service User is willing to allow the Bank, the Bank’s subsidiaries and authorized representatives of the Bank to use the Service User’s information for consideration and offering other products and special offers to the Service User and/or for other purposes.
 
Others
For more information

Email : You can contact the Bank by sending an e-mail to info@kasikornbank.com, 24 hours a day.
K-Contact Center: You can contact the Bank by calling the K-Contact Center, Tel. 0 2888 8888, 24 hours a day.



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